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Returns & Cancellations

Returns is a scheme provided by respective seller / Vendor / Manufacturer / Supplier / Distributor directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective seller / Vendor / Manufacturer / Supplier / Distributor to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the guidelines below.

Returns

Returns are accepted only:

  • If there is a mismatch in the Size/dimension or Wrong materials/products/colors were sent.
  • If Defective items/malfunctioning materials/products are received.

Note: In case, the seller / Vendor / Manufacturer / Supplier / Distributor does not have the replacement product, Then we will refund to the buyer and buyer shall be obligated to accept the refund in lieu of replacement.

Note: In case, the materials need testing by third party agencies, all costs and effort to be borne by the buyer, including sending samples, testing charges and report collection

All shipping and other replacement charges shall be borne and incurred by the seller / Vendor / Manufacturer / Supplier / Distributor, if any or above conditions are satisfied.

Replacements will be done within 3-7 days of time from receipt of goods at the seller / Vendor / Manufacturer / Supplier / Distributor facility and solely depends upon the availability of the materials/products.

Returns are NOT accepted if:

  • Material / Product is used and tampered after received.
  • Product is not installed according to user manual and results in damage / malfunctioning.
  • Not notified within 24 hours on receipt of delivery.
  • No other materials / items will be exchanged for different materials/items (Example: Request to exchange of sand for cement)
  • Partial Returns / Leftovers are not accepted. (Example: 2 Ton TMT unused out of 10 tons purchased are not valid for Returns)

Cancellations

When cancellations are accepted?

  • You can cancel the order within 30 minutes from the date and time of order placed.
  • Ordered materials are NOT in transit from the seller / Vendor / Manufacturer / Supplier / Distributor .

When cancellations are NOT accepted?

  • Ordered materials/products are imported by the seller / Vendor / Manufacturer / Supplier / Distributor based on the buyer order.
  • Ordered materials/products are sourced by the seller / Vendor / Manufacturer / Supplier / Distributor after buyer placing an order.
  • Ordered materials/products are custom built to suit your requirements (Ex. Kitchen shutters) and manufacturing is in progress.
  • Ordered materials/products are In-Transit

Please WhatsApp us at 799-799-5020/967-617-1352. for replacements with your order-id, date of material receipt and reasons for replacement within 24 hours of receipt of materials / items.